WRITING
Design Thinking Framework for Tackling the Future of Work
January 31st, 2022
This article was originally published on Medium.
Millions of people around the world have been working from home for almost two years now during this pandemic. Although most companies were not remote before the pandemic, many have announced they are remote-first and do not plan to go back to an office again. For most people, this pandemic has been frustrating to say the least. It has been a time of change and resilience, and the change continues to come. All previous workplace norms have been thrown out the window. Employers have the power to determine what the new normal looks like. And with that power, comes great responsibility.
Reporting ZapLabs' 2018 UX Research Findings
January 25th, 2019
This article was originally published on the ZapLabs blog.
In December 2018, the ZapLabs UX research team created our first annual report— reviewing the past year’s accomplishments and their impact on Zap and the lives of the agents we serve. We decided to create an annual report because we wanted to share and widen the scope of our research findings with not only the Zap product team, but also with Realogy as a whole. Putting this report together was a highly collaborative process for the research team. We had a lot of fun reflecting on the year, tracking our impact, and celebrating our wins and learnings!